FindaPro.Fi

Ratings & Vetting

At FindaPro.fi, quality is ensured through transparent customer ratings, comprehensive professional vetting, and continuous monitoring.

How We Collect Reviews

To ensure every review on FindaPro.fi is accurate, genuine, and up to date, we reach out to customers after a job is completed. You'll be contacted using your preferred method — either through a WhatsApp message or a follow-up call from one of our team members.

During this brief check-in, we confirm that the work was completed to your satisfaction and collect your honest feedback. This process helps us maintain reliable, real-world reviews so other customers can make informed decisions and professionals are recognized for their true performance.

Your time matters, and we appreciate your help in keeping FindaPro.fi transparent and trustworthy.

Post-Job Follow-Up

We reach out after your job is completed to collect feedback

Your Preferred Contact

Choose WhatsApp message or a phone call from our team

Quick Satisfaction Check

We confirm the work met your expectations

Honest & Transparent

Your feedback helps others make informed decisions

The Five Questions We Ask

1

Quality of Work

Was the job completed to a high standard and in accordance with what was agreed?

2

Professionalism & Conduct

Did the professional behave respectfully, arrive on time, and carry out their work in a professional manner?

3

Communication & Reliability

Did the professional communicate clearly throughout the process and keep you informed of any changes or updates?

4

Price & Value

What did you pay for the job, and do you feel the price reflected fair value for the service provided?

5

Overall Experience & Recommendation

How satisfied were you with the overall experience, and would you recommend this professional for future work?

Vetting Criteria

We verify that every professional meets strict standards before joining our platform. Requirements vary by trade and service type to ensure appropriate expertise.

Identity Verification

Professionals share proof of identity and business registration, allowing us to verify their identity and confirm they're registered to operate in Finland as a business or sole trader.

Insurance & Licensing

Liability insurance required. Trade-specific licenses verified for electrical, plumbing, HVAC, and other regulated services.

Examples of required licenses:

  • Electricians: S-card (Sähköalan pätevyys)
  • Plumbers: LVI-asennus certification
  • HVAC: Valid refrigerant handling license
  • Gas Work: Gas installation qualification

References & Track Record

We verify at least two recent customer references and confirm their professional history. New businesses with limited references undergo enhanced background screening.

Background Checks

Credit history and bankruptcy records are checked in line with GDPR requirements. In-home service providers go through enhanced screening to help ensure customer safety.

Safety Training

Many trades require proof of occupational safety training and first aid certification. We verify all required safety credentials are current.

Policy Enforcement

We maintain strict policies to protect both customers and professionals. Violations result in clear consequences.

Serious Violations (Immediate Removal)

  • Fraudulent credentials or fake reviews
  • Safety violations that endanger customers
  • Harassment or discriminatory behavior
  • Working without required insurance or licenses
  • Multiple substantiated complaints of poor work

Moderate Violations (Warning → Suspension)

  • Not honoring quoted prices or work scope
  • Multiple complaints about communication issues
  • Letting insurance or licenses lapse without notice

Minor Violations (Warning Only)

  • Incomplete profile information
  • Late documentation updates
  • Occasional slow response times
  • Minor billing discrepancies quickly resolved

Appeals Process

Professionals can appeal enforcement decisions within 14 days. A different team member reviews the case independently. We provide clear reasoning for all final decisions.

Data Security & Privacy

We take data protection seriously and comply with GDPR requirements. Your information is encrypted, access-controlled, and only shared as necessary.

Encrypted Storage

All sensitive data encrypted at rest and in transit

Access Controls

Role-based permissions for all employees

GDPR Compliance

Full right to access, correct, or delete data

Regular Audits

Third-party security audits annually

What We Share

With Professionals: Only contact info needed to complete your project

With Other Customers: Public reviews (first name + initial only)

With Third Parties: Only as required by law or for payments

Frequently Asked Questions

Quick, friendly answers about how we vet and rate pros

How do you calculate the 1–5 score?
We look at five key performance factors—communication, timeliness, quality, sticking to the agreed scope, and aftercare. The result is a score that reflects consistent, real-world performance, not just one great (or terrible) job.
Do cheaper quotes get higher ratings?
Nope. We don't reward the lowest price. Ratings are based on value for the job agreed, not who can offer the cheapest quote. A great rating comes from delivering what was promised, at the standard expected.
What happens if a pro's insurance expires?

If insurance runs out or can't be verified:

  • The pro gets a notification
  • Their profile may be temporarily hidden until everything is updated

This keeps the platform safe and reliable for everyone.

How do disputes work?

If something goes wrong, we're here to help:

  • We acknowledge the issue within 3 business days
  • Share a plan within 10 days (up to 15 days for more complex cases)
  • Anything serious—like safety risks—gets immediate attention

We aim for fair, fast resolutions that respect both sides.

Can I stay anonymous when leaving a review?
Yes. You can choose to appear as First Name + Initial or "Verified Customer." We verify everything behind the scenes, so you can be honest without sharing your full identity.
Do you handle payments?
Usually, no. Payments are made directly between you and the pro. Unless a project specifically says otherwise, we're not the merchant of record. Our role is simply to connect, verify, and support.
How do you vet the pros on your platform?
We check identity, insurance, certifications, trading history, and references before anyone goes live. If something looks off or doesn't check out, they don't get approved—simple as that.
How often are pros re-verified?
Most documents are reviewed at least once a year, but some items—like insurance—are monitored continuously. If something expires, we follow up right away.
Can pros pay to boost their ratings or get better placement?
No. Ratings can't be bought, edited, or influenced. The only way to rise in the rankings is to consistently deliver great service.
What if I have a bad experience with a top-rated pro?
Let us know. One bad job won't tank a rating by itself, but repeated issues definitely will. We investigate and, if needed, adjust scores, pause profiles, or remove the pro entirely. Your feedback helps keep the system fair.
Do you ever remove reviews?
Only if they break our guidelines—things like spam, fraud, hate speech, or content not related to the job. We don't hide verified negative reviews.
Do you offer any guarantees or protections?

We don't guarantee the work directly, but we do provide:

  • Thorough vetting
  • Verified reviews
  • Dispute support
  • Priority escalation for anything safety-related

Some projects may offer extra protections when stated.

How do service provider fees work on FindaPro.fi?

Service providers only pay a 4.5% fee on jobs completed through FindaPro.fi.

  • No work, no fee: If a lead doesn't turn into a job, the provider pays nothing.
  • No hidden or extra fees: There are no subscription costs, promotional fees, or options to "boost" listings—just a straightforward 4.5% of the job value.
  • Materials excluded: The fee applies only to the service itself, not to any materials or products used.

Can I hire a pro outside the platform once we connect?
Yes—unless a project specifies otherwise, you're free to communicate and transact as you choose. We encourage staying on-platform for tracking, support, and documented communication.

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