How FindaPro works
We check every professional before they appear on FindaPro, and we collect every review by phone or WhatsApp ourselves. Below: the exact process, in detail.
Search by trade, city, or language. Each professional shows certifications, project photos, response time, and exactly which Finnish, Swedish, English (and more) they speak — so you can shortlist with confidence.
Every review on FindaPro comes from a customer we've actually spoken to — by WhatsApp or phone — after the job was done. No template stars-and-thumbs, no anonymous trolling, no bot reviews.
Before we share a phone number, email or website, we ask for your name and contact. It takes one minute. This is how we can later check in and keep reviews real — and it's also how we keep your details out of marketing lists.
A few weeks after you've spoken to the pro, we follow up. If you hired them, we ask the five questions below. If you didn't, that's fine too — we still want to hear what could be better.
After every job, a real person from our team reaches out via WhatsApp or phone. We ask the same five questions every time, so reviews are comparable.
We reach out after your job is completed to collect feedback — usually within two to three weeks.
Pick WhatsApp message or a phone call from a real person on our Helsinki team.
A few minutes. We confirm the work met your expectations and capture the details.
Your feedback — good or bad — helps the next customer make an informed decision.
Five questions, every time
Was the job completed to a high standard and in accordance with what was agreed?
Did the professional behave respectfully, arrive on time, and carry out their work in a professional manner?
Did they communicate clearly throughout the process and keep you informed of any changes or updates?
What did you pay for the job, and do you feel the price reflected fair value for the service provided?
How satisfied were you with the overall experience, and would you recommend this professional for future work?
Six checks before a pro goes live. We don't list anyone who can't pass all of them.
We verify Y-tunnus and proof of identity. Every pro is either registered as a Finnish business or a sole trader — no anonymous one-job operators.
Liability insurance is mandatory. Trade-specific licenses are verified: electricians (Sähköalan pätevyys / S-card), plumbers (LVI-asennus), HVAC (refrigerant handling), gas installers — checked against the official register.
Each pro provides a current tax-debt certificate. If there are unpaid taxes or unresolved enforcement matters, they don't get listed.
Every pro talks to a real person on our team before going live. We confirm what they actually do, where they work, how they price, and what they won't take on.
Photos and addresses of recent jobs. We don't take stock images — we want to see real Finnish kitchens, real Finnish bathrooms, in real Finnish homes.
We call at least two recent customers ourselves. Newer businesses with fewer references go through enhanced background screening.
Appeals. Professionals can appeal any decision within 14 days. A different team member reviews the case.
All sensitive data is encrypted at rest and in transit.
Role-based permissions for every employee, audited regularly.
Full right to access, correct, or delete your data on request.
Third-party security review every year — findings tracked to closure.
Nothing. FindaPro is free for customers — you don't pay us to find, shortlist, or contact a pro. Service providers pay a 4.5% fee only on jobs they complete through the platform, with no subscription costs and no paid placement.
We look at five factors — quality of work, professionalism, communication, price & value, and overall experience. The result reflects consistent, real-world performance, not just one great (or terrible) job.
No. Ratings are based on value for the job agreed, not who can offer the cheapest quote. A great rating comes from delivering what was promised, at the standard expected.
The pro is notified and their profile may be temporarily hidden until insurance or licensing is back in order. We re-verify documents at least once a year, and continuously monitor insurance.
Tell us. One bad job won't tank a rating by itself, but repeated issues will. We investigate and, if needed, adjust scores, pause profiles, or remove the pro entirely.
No. Ratings can't be bought, edited, or influenced. Our search results are sorted by rating and review count — there are no sponsored slots.
Most listed pros reply within a day. Each profile shows their average response time so you know what to expect before you reach out.
Yes. You can choose to appear as First Name + Initial or "Verified Customer." We verify everything behind the scenes, so you can be honest without sharing your full identity.
Usually no. Payments are made directly between you and the pro. Our role is to connect, verify, and support — we're not the merchant of record unless a project specifically says otherwise.
Ready to get started?
Browsing, comparing, and reaching out is always free. We're growing across Helsinki, Espoo and Vantaa — with Tampere and Turku next.